FAQ

• When is the library open?
• Where is the library?
• How do I use a computer for internet and word processing?
• Do you have WIFI or wireless internet?
• Can I send/receive a FAX at the library?
• Is there a typewriter available?
• Are there copy machines available?
• Can I reserve a meeting room for my group?
• How much are the fines if I return an item late?
• Can I pay my fines online?
• What if I lose my library card?
• Does the library have tax forms available?
• Is there a notary public available at the library?
• Does the library have Museum Adventure Passes?
• Does the library have free tickets to the Country Club Hills Theatre?
  
• Does the library have Section 8 Applications?
• Does the library proctor or host GED exam sessions?
• How can a deaf, hard of hearing, deaf-blind or speech-disabled person receive reference service from the library?
  

When are you open?

The library is open Monday - Thursday 9:00 am - 9:00 pm, Friday - Saturday 9:00 am - 5:00 pm, and Sunday 1:00 pm - 5:00 pm (September through May).

If there is a scheduled closure, we will post it on the library website calendar.

If there is an emergency closure, we will notify the Emergency Closing Center.

Where is the library?

The library is located at 3479 W. 183rd Street in Hazel Crest, Illinois.  We are on the south side of the street, between Kedzie and Pulaski/Crawford, right next to the Great Lakes Bank.  View a Map of the Neighborhood.

How do I use a computer for internet and word processing

We have 10 public computers in the Adult Services area which provide full access to the internet as well as Microsoft Word, Excel and Powerpoint.  Access to these computers is free if you have a library card, simply use your library card barcode number to login.  You can use the computers for up to two 60 minute sessions per day.  If you don't have a library card, you can buy a Guest Pass for 50 cents per day at the Adult Services Reference Desk which will allow you one 60 minute session for the day.  Printing is available from all computers for a fee of 10 cents per page (or 50 cents per page for color).  The computers can read and write to floppy disks and USB drives, and can read from CDs.  Headphones are provided with each computer for your use.

There are 4 additional computers in the Youth Services area which are available for use by children ages 13 and younger.  These computers provide filtered access to the internet as well as Microsoft software.

If all computers are in use, you may reserve a computer at the Reservation Station near the Adult Services Reference Desk.  You may not reserve a computer over the phone.

Do you have WIFI or wireless internet?

Free wireless internet is available throughout the building.  There is no password required for access.  You may now also print from your laptop using the Remote Printing feature on our library homepage.

Can I send/receive a FAX at the library?

You can now send and receive a FAX at the library. The charge is $1 per page for sending and receiving, up to $5. Resumes (limit 2 per day) and cover sheets are free. You may FAX a maximum of 15 pages. The FAX number if you want to receive a FAX at the library is 708-798-4735. Please see the Adult Reference Desk staff for assistance with FAXing.

Is there a typewriter available?

There is one electric typewriter available for you to use.  You may sign up for it at the Circulation Desk.

Are there copy machines available?

There are 2 copy machines available for you to use.  Black and white copies are 10 cents per page.  Color copies are 50 cents per page.

Can I reserve a meeting room for my group?

Yes, there are 2 meeting rooms available for use by non-profit and non-political community groups.  You must speak with Ethel Weatherspoon to reserve a room.

How much are the fines if I return an item late?

Books, magazines, and audio materials:  5 cents per day

VHS tapes, DVDs, and Reading Awareness Kits:  $1.00 per day

Materials borrowed from other libraries are subject to the fines imposed by that library.

Can I pay my fines online?

You may now pay your fines online using Visa, Mastercard or Discover.  Debit cards are not accepted.  To use this feature, you must login to your patron account and follow the instructions for Pay Online.

What if I lose my library card?

You will not be able to check out library materials or have free access to the computers without your library card.  There is a $2.00 fee to replace a lost library card.

Does the library have tax forms available?

During tax season, approximately January through April, we provide the most common IRS and Illinois state tax forms and booklets.  We can also print out copies of other forms, including previous tax years, at the Adult Services Reference Desk. Please Note: We will no longer provide tax forms beginning in 2014.

Is there a notary public available at the library?

Notary public service is now available for a fee of $1.00.  Please call first and ask for Ethel.

Does the library have Museum Adventure Passes?

Through December 31, 2012, you may check out Museum Adventure Passes with your library card.  Passes are available at the Circulation Desk and may be checked out for 7 days with no renewals.  Admission offers vary depending on the Museum. Participating institutions include: Arlington Heights Museum, Bronzeville Children's Museum, Brookfield Zoo, Cantigny Park, Chicago Botanic Garden, Cuneo Museum, Elgin History Museum, Elgin Public Museum, Graue Mill and Museum, Hellenic Museum, KidsWork Children's Museum, Kohl Children's Museum, Lake County Discovery Museum, Mitchell Museum of the American Indian, Morton Arboretum, Oriental Institute Museum, and St. Charles Heritage Museum.

Does the library have free passes to the Country Club Hills Theatre?

At this time, the library does not have free passes to the Country Club Hills Theatre.

Does the library have Section 8 Applications?

The library does not have applications for Section 8 housing.  For more information on Section 8, please see the Housing Choice Voucher Program at the Housing Authority of Cook County.

Does the library proctor or host GED exam sessions?

We have a selection of materials patrons can use to prepare for the GED.  We do not host GED exam sessions, but for information regarding an exam proctor, please contact the Reference Desk.  For more information, contact the Illinois Adult Learning Hotline or call 1-800-321-9511.

How can a deaf, hard of hearing, deaf-blind or speech-disabled person receive reference service from the library?

If you are a TTY user, you may communicate with the library through Illinois Relay by dialing 711.